WARRANTY
Celltei carriers come with one-year warranty that covers all manufacturing parts and pieces. Please note that this warranty does not cover damage inflicted by pets, such as tearing, scratching, staining, or chewing.
REPAIRS
If your naughty one has damaged the carrier, we may be able to repair the damage for a modest fee. If the damage cannot be repaired, we may offer you a replacement at a discounted price.
EXCHANGE
Give us a call! We can help you find the right size, style or design. We will charge or refund you the price difference with additional shipping and send you the right product immediately. Please return the item within 10 days from the date you request an exchange.
RETURNS & REFUNDS Simply write down the reason for the return on the invoice and send us the item in the same condition within two weeks from the date you receive it. A refund will be processed within 2 weeks from the date we receive your return. Please note that shipping charge is not refundable and a 10% restocking fee for return will be charged. Refunds/credits will be made to the original form of payment and send your return to:.
Customer Service - Returns
Celltei
128 Waterbury Street,Brooklyn, NY 11206
USE OF YOUR INFORMATION
If you decide to purchase our products, we will need to collect certain personal and financial information, such as your name, your credit card number, credit card expiration date, and billing address. This data is collected for order processing, billing, and shipping purposes only. Our use of your information is strictly related to your order, questions, or comments. We may mail or email you news about our new and promotional products. Please contact us via info@celltei.com if you do not wish to be included on our mailing list.
Our Disclosure of Your Information. We never use or share the personally identifiable information provided to us online in ways other than that specified above. We will not willfully sell, lease, or rent any personally identifiable information about you to any third party without first receiving your permission.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
